AVAILABLE FOR VOICE-AI / CX ROLES
I build the voice
behind the call.
Genesys Cloud IVR Developer & Contact-Center Voice-AI Engineer. 7+ years designing enterprise IVR, bot flows, and AI-assisted CX on Genesys Cloud for healthcare, automotive, and e-commerce.
Ask me anything about my work — IVR, voice AI, projects, or whether I'm open to hire. Tap the mic and talk, or type below.
> PLATFORMS & AI I SHIP WITH
Selected work
Cloud Contact Center Modernization
Healthcare · Genesys Cloud CX · AI
Designed IVR and chat workflows using Genesys Cloud CX, AI Studio, and SDK for a leading healthcare organization. Implemented OpenAI/ChatGPT for journey summaries, personalized IVR, and real-time agent-assist. Delivered predictive routing, AI scoring, post-call surveys, and PII/PHI/PCI-compliant workflows.
Genesys Configuration Tool
Automotive · Genesys Cloud SDK · Java
Built a full-lifecycle Genesys configuration management tool for a German multinational automotive corporation. Deployed on GCP with Docker and CI/CD on Infosys IDP — enabling automated provisioning and management of Genesys Cloud resources.
API Integration Framework
Automotive · Java · Spring Boot
Developed an enterprise API Integration Framework in Java and Spring Boot for a German multinational automotive corporation. Configured MySQL, MongoDB, and SOAP services for seamless enterprise data exchange across systems.
CDA Lab — Voice Bot & Chatbot
Networking · Dialogflow · Cisco PCCE
Built conversational IVR and chatbot using Google Dialogflow with ASR/TTS for a leading American IT and networking provider. Integrated with WhatsApp, Facebook Messenger, and Webex SDK via Cisco PCCE and VAV for omnichannel self-service.
Reliance Retail — Digital & AJIO
E-Commerce · Java · IBM Sterling
Developed health monitoring tools, automated cron jobs, and dashboards for India's leading electronics and fashion retail platform (Reliance Digital & AJIO). Built using Java, Spring Boot, Microservices, Oracle DB, Python, and IBM Sterling.
About
- 7+ years building enterprise IVR and contact-center solutions on Genesys Cloud CX.
- SME in Genesys Architect, AI Studio, Data Actions, and CX-as-Code (Terraform).
- Integrates Azure TTS/STT, OpenAI/ChatGPT, Google Dialogflow, Observe.AI, Moveworks.
- Delivered PII/PHI/PCI-compliant flows for healthcare and regulated industries.
- Holder of an IoT patent; 7 Infosys awards including Tech Maestro and RISE MVP.
- 10 certifications (Infosys Contact Center suite, Applied Generative AI, eCornell AI Strategy).
Stack
Transfer the call
Building something in CX or voice AI? Ask the agent above, or reach me directly.