Open to Genesys Cloud / voice-AI rolesLive · Available
Vaibhavkumar Yadav · Genesys Cloud IVR · Richardson, TX (DFW)
I build the voice
behind the call.
8+ years designing and scaling enterprise IVR, bot flows and AI-assisted CX on Genesys Cloud — for healthcare, automotive and e-commerce.
Richardson, Texas, USA
Dallas–Fort Worth metro
Package Consultant 2
Infosys · Genesys Cloud SME
Genesys Cloud CX
Professional + Developer
Years experience
Voice & contact-center technology
Certifications
Genesys, Infosys CX suite & AI
Platforms built
Enterprise voice platforms delivered
Patent granted
IN 405313 — intelligent systems
> Platforms & AI I ship with
Production stack
Genesys Cloud
IVR · Architect · CX
Azure Speech
TTS · STT
OpenAI
Agent assist · summaries
Dialogflow
Conversational NLU
Cisco PCCE
Contact center
Power Automate
Orchestration
Observe.AI
QA · coaching
AI Studio
Genesys bots
Selected work
Experience
Package Consultant 2
Infosys
Oct 2025 – Present · United States
Genesys Cloud CX: Developer · Genesys · Aug 2026 — valid to Aug 2028
Genesys Cloud CX: Professional · Genesys · Jun 2026 — valid to Jun 2028
- Platinum Club · Mar 2026
Consultant
Infosys
Jan 2025 – Sep 2025 · United States
- Rise — Tech/Domain Maestro · May 2025
- Platinum Club · Mar 2025
Technology Analyst
Infosys
May 2023 – Dec 2024 · United States
- Rise — Most Valuable Player · Sep 2024
Technology Analyst
Infosys
Oct 2021 – Apr 2023 · Pune, India
- Insta Award · Apr 2022
Senior System Engineer
Infosys
Jul 2020 – Sep 2021 · Bengaluru, India
- Insta Award · Aug 2021
System Engineer
Infosys
May 2018 – Jun 2020 · Bengaluru, India
- Pride Award · Jun 2020
- Insta Award · May 2019
About
- 8+ years building enterprise IVR and contact-center solutions on Genesys Cloud CX.
- SME in Genesys Architect, AI Studio, Data Actions, and CX-as-Code (Terraform).
- Integrates Azure TTS/STT, OpenAI/ChatGPT, Google Dialogflow, Observe.AI, Moveworks.
- Delivered PII/PHI/PCI-compliant flows for healthcare and regulated industries.
- Genesys-certified twice over: Cloud CX Professional (Jun 2026) and Cloud CX Developer (Aug 2026).
- Indian patent IN 405313 (IoT); 8 Infosys awards including Platinum Club, Rise Tech/Domain Maestro and Rise MVP.
- 12 certifications (2 Genesys, Infosys Contact Center suite, Applied Generative AI, eCornell AI Strategy).
Stack
- Genesys Cloud CX
- Genesys Architect
- IVR / Bot Flows
- Omnichannel Routing
- Data Actions
- CX as Code (Terraform)
- Azure TTS / STT
- OpenAI / ChatGPT
- Google Dialogflow
- Observe.AI
- Moveworks
- Java / Spring Boot
- Python
- React JS
- REST APIs / OAuth2
- Power Automate
- GCP / Docker
- Salesforce CRM
Quick answers
›Who is Vaibhavkumar Yadav?
Vaibhavkumar Yadav is a Genesys Cloud IVR Developer & Contact-Center Voice-AI Engineer with 8+ years of experience, currently Package Consultant 2 — Genesys Cloud SME, Infosys Limited, based in Richardson, Texas (Dallas–Fort Worth metro), USA.
›What does Vaibhavkumar Yadav specialize in?
Enterprise IVR and contact-center voice AI on Genesys Cloud CX — Architect flows, AI Studio, Data Actions, CX-as-Code (Terraform) — integrating Azure TTS/STT, OpenAI/ChatGPT, Google Dialogflow, and Observe.AI for healthcare, automotive, and e-commerce clients.
›Is Vaibhavkumar Yadav available for hire?
Yes — Open to Genesys Cloud / contact-center voice-AI roles globally. He is based in Richardson, TX and works with teams across the United States and globally (remote-friendly).
›What are his flagship projects?
Cloud Contact Center Modernization for a healthcare leader (Genesys Cloud CX + OpenAI agent-assist, PII/PHI/PCI-compliant), a full-lifecycle Genesys Configuration Tool for a German automotive corporation, an enterprise API Integration Framework, a Dialogflow voice/chat bot on Cisco PCCE, and platform tooling for Reliance Digital & AJIO.
›What certifications does he hold?
10 certifications, including the Infosys Contact Center suite, Infosys Certified Applied Generative AI Professional, and the eCornell AI Strategy certification — plus an IoT patent and 7 Infosys awards.
›How can I contact Vaibhavkumar Yadav?
Email yadavvaibhavkumar7@gmail.com, connect on LinkedIn, or talk to the live voice agent on this site — it answers questions about his work in his own voice.
Transfer the call
Building something in CX or voice AI? Ask the agent, or reach me directly.