RESULT-004Networking · Dialogflow · Cisco PCCE
CDA Lab — Voice Bot & Chatbot
An omnichannel conversational bot on Dialogflow + Cisco PCCE spanning voice, WhatsApp, Facebook, and Webex.
Google DialogflowASR/TTSCisco PCCEVAVWhatsAppFacebookWebex SDK
> THE PROBLEM
A leading American IT and networking provider wanted unified self-service across voice and messaging channels.
> WHAT I BUILT
- Built conversational IVR and chatbot with Google Dialogflow (ASR/TTS).
- Integrated WhatsApp, Facebook Messenger, and Webex SDK via Cisco PCCE and VAV.
> IMPACT
- Single conversational layer across voice and messaging channels.
- Omnichannel self-service reducing live-agent load.
Want the deeper story? Ask the agent on the home page, or reach me directly.
yadavvaibhavkumar7@gmail.com