Result-004Networking · Dialogflow · Cisco PCCE
CDA Lab — Voice Bot & Chatbot
An omnichannel conversational bot on Dialogflow + Cisco PCCE spanning voice, WhatsApp, Facebook, and Webex.
Google DialogflowASR/TTSCisco PCCEVAVWhatsAppFacebookWebex SDK
> The problem
A leading American IT and networking provider wanted unified self-service across voice and messaging channels.
> What I built
- Built conversational IVR and chatbot with Google Dialogflow (ASR/TTS).
- Integrated WhatsApp, Facebook Messenger, and Webex SDK via Cisco PCCE and VAV.
> Impact
- Single conversational layer across voice and messaging channels.
- Omnichannel self-service reducing live-agent load.
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